Lisa Andersson
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Articles
Recent activity by Lisa Andersson-
On what materials can I use Pilo Fabric Shaver?
We daily receive questions about whether our Pilo Fabric Shaver should be used on sensitive fabrics, stitching parts, and around zippers and buttons. The plain answer is yes! You can use your Pilo ...
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What shipping options do you offer?
Within Sweden, we offer DHL Servicepoint, Instabox, and Budbee. DHL Servicepoint will deliver parcels within 1-3 workdays in Sweden, and Instabox and Budbee deliver within 1-2 workdays, and you can...
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Duties for deliveries?
Our warehouses serving Europe and Rest of world are based in Sweden and the Netherlands, meaning all shipped orders will originate from here. Therefore, please note that in case of an order shipped...
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Do I need to pay tax/extra fees if I live in another country?
Please note that in case of an order shipped to a delivery address outside the EU, the Customer may be subject to import duties and taxes, which are collected when the shipment reaches the delivery...
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Bought through a Reseller?
If you purchased your Steamery product through one of our resellers, you have to carry out the claim through them. Please note stores and other resellers have their own procedures and guarantee rul...
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Warranty and Claims
Even though we make meticulous controls of our products, it is still possible that, in rare cases, they are faulty. If you discover that your product has a manufacturing or material defect, don't h...
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Vegan Brushes?
Yes, you read it right. Steamery offers vegan alternatives to get rid of dust, shallow dirt, and hairs. Nice, huh?! Our new clothing brushes are made with sisal-fibers, oak, and cotton. All of thi...
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Where are the Tote Bags, Heat Protection Bags, and Heat Protection Gloves manufactured?
Our Tote bag, Heat Protection Bag and Heat Protection Glove are all made in China.
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Where are the brushes manufactured?
All our brushes are made in China. The Pocket Brush and Clothing brushes are made from oak, cotton and Sisal. Sisal (Agave Sisalana) is a large, herblike plant that originates from Mexico. Our Lin...
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Heat Protection Bag vs. Tote Bag?
The Heat Protection Bag is included when you purchase the steamer called Cirrus No.2, but it is suitable for operating all our steamers. You could also buy the bag separately. It protects against h...