If your steamer isn’t behaving as expected, try these quick checks before contacting support.
Leakage
Water from the handle or mouthpiece
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Ensure the steam handle is firmly screwed on.
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Check the mouthpiece angle—it must be straight, not tilted.
Water tank leaking
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Confirm the tank plug/cap is tightly closed.
Water from the steamer body
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A small amount of water in the tank opening cavity is normal.
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If water leaks from underneath or there’s an abnormal amount, contact Customer Support.
No steam
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Power check: Make sure the steamer is switched on, the plug is secure, and the outlet works.
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Heats up but no steam: Likely limescale. Please descale the steamer per our guide
Power light (on/off button) doesn’t light up
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If the steamer works normally but the light doesn’t turn on, the LED/diode may have failed.
Spare parts & cosmetic issues
Need spare parts or have cosmetic damage? Email Customer Support and we’ll help you identify the right parts and next steps.
And if you would still experience issues with the device after performing the troubleshooting steps, please send an email to our support with the following information:
- The order number (STEAM-XXXXXX) or email address connected to the order if bought directly from us.
- Your full name.
- Your address.
- Your phone number.
- A short video clip of the product in use so we can help determine what might be the issue.
- The serial number of the unit.
- Purchased through a retailer? If you bought the product at a retailer and are within a year from the purchase date, please contact the retailer directly with your claim/warranty errand.