Returns and right of withdrawal
Right of withdrawal (EU consumers)
If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must notify Steamery of your decision before the 14-day withdrawal period has expired. You may do so by contacting our customer service team.
After notifying us, you must return the product using the provided pre-paid return shipping label and Steamery will process the refund once the product is received. The customer is responsible for the return shipping cost when returning the goods.
30-day return policy
In addition to your statutory rights, Steamery offers a voluntary 30-day return policy from the date of delivery. The product(s) must be in it's original package and still in the same new condition as it was when the item was received. Please note that you will have to pay for the return yourself. If you wish to return your product, follow the instructions for returns below and we will then arrange a refund accordingly.
If an item is damaged during transport, Steamery should be contacted within 30 days for information about an exchange.
Please note: If you have purchase a Steamery product elsewhere than our website or popup store, you have to contact the retailer directly.
How to make a return
Products can be returned within 30 days from the time you receive your delivery. To return an item, proceed as follows:
- Ensure that the product is in the same condition as when you received it.
- Use the pre-paid return label included in your parcel. If you didn't receive one or have misplaced it, please contact our support and we'll send you a new label by email.
- As soon as we have received and inspected the products, we will issue your refund minus the return shipping cost to the payment method that you used when you bought the products.
Refunds
Refunds will be processed without undue delay and no later than 14 days after we have received the returned goods or received evidence that the goods have been returned, whichever occurs first. Please note that it may take additional business days for the refunded amount to appear in your account, depending on you payment provider. If your refund has not appeared within 20 days after confirmation of processing, please contact Steamery customer service.