If you wish to return a product — no worries! We accept returns within 30 days from the date you received your order.
How to make a return
Use the pre-paid return label included in your parcel.
If you didn’t receive one or have misplaced it, please contact our support and we’ll send you a new label by email.
If you are outside the EU, you’ll also receive a commercial invoice for customs that must be signed.
We’ll prepare all necessary documents — please hand them to the courier, not inside the parcel.
Return costs and refunds
Please note that we do not offer free returns. You can find the list of the country specific return costs here.
Once your return is received, we’ll issue a refund and deduct the return shipping cost from the total refund amount.
Return conditions
The product must be in its original packaging and in new condition.
Always use the included or Steamery-provided return label — never arrange shipping on your own.
If you send a return independently, you’ll be responsible for all shipping and customs costs, and we cannot guarantee refund or delivery tracking.
Parcels sent to the wrong address or access point cannot be collected or refunded.
To avoid delays or lost shipments, please contact our support team before sending any returns — we’ll make sure everything runs smoothly.