Leakage
If your steamer is leaking, try to locate the origin of the leakage. Is it perhaps coming from the mouthpiece or the water tank? If the water is coming straight from the tank, make sure the little stopper has been appropriately attached. Also, please double-check that the tank is correctly connected to the steamer. There should not be a space/gap between the water tank and the steamer. Is the leakage coming from somewhere else than the water tank? Don't hesitate to get in touch with our customer support for further assistance.
Weird noise
Is there sometimes a weird sound coming from your steamer? This is normal, and it's just the steamer working to heat the water inside the boiler.
No steam
If there's no steam coming out, there are a couple of things you can do yourself to rule out what might be the problem. Start with the water tank. At first, you could check that the water tank contains enough water and fill up the water tank correctly. Then you can try removing the water tank and then putting it back in place again. If the water tank's not attached correctly and there's a gap between the tank and the device and tank, this may well be the problem. If there's still no steam and you have access to a spare water tank (from another steamer, maybe?), then please try another water tank to see if that's where the problem lies.
Is something wrong with the power supply? Check the power plug connection and ensure that the socket functions the way it's supposed to.
Did you wait long enough for the steamer to heat up?
It takes about 25 seconds for the steamer to heat up and the red light to go out. Do not push the steam button before you see the red light disappear.
Do I need to descale my steamer?
There is no need to descale it. Although, please remember that we recommend using distilled, deionized, filtered, or battery water in regions with hard water to prevent these kinds of issues.
Still no steam?
If there's no steam coming out and the steamer doesn't get warm at all, don't hesitate to get in touch with our customer support for further assistance.