A rapid clicking sound usually means the pump isn’t drawing water correctly. You can often fix this in a couple of minutes by priming the pump:
Fill the water tank and plug in the steamer. Switch it on.
Insert the tank, hold the steamer upright, and press the steam button.
While continuously pressing the steam button, remove the tank. Keep the button pressed.
Wait 10 seconds, still pressing the steam button.
Re-insert the tank and continue pressing the steam button. The clicking may speed up.
Keep the button pressed for ~30 seconds until the sound fades and steady steam returns.
Video tutorial: How to fix Cirrus 3 clicking
If the sound doesn’t resolve and steam doesn’t normalize, try the steps once more. If the issue persists, please send an email to our support with the following information:
- The order number (STEAM-XXXXXX) or email address connected to the order if bought directly from us.
- Your full name.
- Your address.
- Your phone number.
- A short video clip of the product in use so we can help determine what might be the issue.
- The serial number of the unit.
- If you bought the product at a retailer and are within a year from the purchase date, please contact the retailer directly with your claim/warranty errand.