Trouble with your Pilo? Don't worry; you can do a couple of things yourself to troubleshoot. If the problem remains after checking these things, don't hesitate to contact our customer support and we will help you further!
Cleaning
A widespread issue with the Pilo is when lint gets stuck under the razor blades. If the Pilo isn't adequately cleaned, the leftover fuzz can prevent the device from working. You can solve this by opening the Pilo Fabric Shaver using the following steps:
- Unscrew the plastic shield ring from the device
- Use the brush stick to remove fuzz
- Remove the metallic perforated mouthpiece by unscrewing it carefully. Be careful; the blades underneath are sharp
- To clean out excessive fuzz around the rotor, use the end of the brush stick to remove the blade unit and push it straight upward
- Double check that there are no threads or leftover fuzz twirled around the rotor pin
- Also, clean the actual blades. Use the brush and/or blow away the fuzz
If you want to learn more about how to clean your Pilo 1, here's a guide:
Charging
When the built-in battery is drained, the Pilo needs charging for at least 5 hours. Use the included cord and plug it into the USB port on a computer, or use an adapter (the kind that usually comes with a smartphone) in a power socket. Would you please let the Pilo charge for a minimum of five hours between usage? A red diode lights up during charging, and switch to green when fully charged. Ensure that the green light is visible (if not, the Pilo or the cord may be broken).
Power Outlet and Cord
Check that the cord is intact and fits the power outlet properly. Please see if the port is aligned with the plastic of the device.
Button
Does the button work properly? It should never be stuck; if this is the case, the Pilo is broken.