Even though we perform careful quality controls, it’s still possible that a product may have a manufacturing or material defect. If you discover a fault, please contact our customer support, and we’ll be happy to help.
Warranty period
Steamery offers a 1-year manufacturer’s warranty on all products purchased through our website, concept store, or pop-ups.
This warranty is voluntary and in addition to your consumer rights.
You can choose to make a claim under Steamery’s warranty or your local consumer law — for more information about consumer rights, contact your local consumer organization.
What’s covered
During the warranty period, you can make a claim for:
Manufacturing defects
Material faults
Issues occurring after normal use
If the fault is caused by misuse, rough handling, or accidental damage, it is not covered by the warranty. Each case is reviewed individually.
How to make a claim
To submit a warranty claim, please email our customer support with the following information:
A short description of the issue and how it occurred
Your order number (e.g., STEAM-XXXXX) or proof of purchase
- The serial number of the product
Photos and/or a short video showing the fault
If purchased through a reseller
If you bought your Steamery product from a retailer or reseller, please contact them directly for your claim. The warranty is always handled by the point of purchase.