Why is my tracking link not working?
We recently moved to a new website platform. If your order was placed before 19 May 2026, tracking links in older order confirmation emails may no longer function and can lead to a 404 error page.
Has my order been affected?
No. Your order is still being processed and shipped as usual. The issue only affects older tracking links generated before the website transition.
How can I track my order?
You can track your shipment directly on the carrier's website using the tracking number from your shipping confirmation:
I can’t find my tracking number — what should I do?
Please contact our customer support team and include your order number. We’ll help you locate your shipment and provide updated tracking information.We apologize for any inconvenience and appreciate your patience during this transition.